Location: Ilford, United Kingdom
Category: Finance
Salary: 25,000 - 30,000 GBP / yearly
Full-time
Join our team as a Rent Collection Officer in the vibrant borough of Redbridge. Help tenants maintain their tenancies by collecting rent and arrears, and ensuring compliance with housing legislation.
Collect rent and arrears from tenants while maintaining accurate records
Support tenants in meeting payment obligations and negotiate payment plans
Analyze casework to identify benefit entitlement issues and resolve account-related enquiries
Contribute to maintaining high levels of rent collection performance
Escalate cases for court action when necessary
Rent collection experience in a housing environment
Strong negotiation skills and customer-focused approach
Knowledge of housing legislation and welfare reforms
Proficiency in IT and credit control
Ability to work well in a target-driven environment and in a team