Location: Oswestry, England, United Kingdom
Category: Customer Service
Salary: 24,175 - 24,175 GBP / yearly
Full-time
Join Practice Plan Group as a Customer Service Advisor in Oswestry. You will be responsible for handling customer service queries and building relationships with customers.
Logging relevant tasks after each call with patients and dental practices to ensure that customer service enquiries are actioned appropriately. Manage complaints and issues effectively, taking ownership until resolved or transferred. Liaise with the back office and technical teams in-order to resolve customer queries where you can.
Transferable Customer Service experience- either face to face or over the phone; perhaps you’ve worked in retail, hospitality or similar. A natural desire to help people, and are passionate about your work. A great engaging telephone manner and attention to detail- it’s all about communication, so we need both written and verbal skills. Willingness and desire to undergo training. The ability to manage complaints effectively, taking ownership and resolving.
28 days annual leave (plus 1 additional ‘culture day’ & bank holidays) – increases to 30 days with 5 years’ service. Free on-site parking. Annual performance-based bonus. Pension contributions matched (+ 2%). Cashback and discounts on major brands in retail, leisure, health, and wellbeing. Enhanced maternity & paternity pay. 2 volunteering days per year.
We are a supportive family-like team where your contribution counts. We actively encourage diversity and inclusivity in our workplace. Join us to be part of a team that values individual differences and recruits the best people for the job.