Location: Hessle, England, United Kingdom
Category: Management
Salary: 55,000 - 65,000 GBP / yearly
Full-time
Lead our clients global service operation that prioritizes customer care, technical precision, and growth. Manage technical support and customer service functions globally.
Managing a UK-based service team and coordinating global aftersales activities. Engaging with customers for complaint resolution, service delivery, and root cause analysis. Developing service pricing models, KPIs, and financial reporting. Creating new revenue streams through training programs and customer education.
Experience in technical service delivery or aftersales operations. Strong leadership skills and understanding of technical service delivery and team management. Comfortable with performance reporting, pricing models, and continuous improvement. Previous exposure to OEMs and international service teams preferred.
Competitive salary with quarterly bonus, private healthcare, long-term sickness cover, 25 days holiday, flexible company culture, career development support.
This role offers the opportunity to shape a growing global service proposition in a high-tech sector, progress in a customer-facing leadership role, and make a daily difference.