General Manager - Store Manager - Garden Centre

wkLoop

Location: Cheltenham, United Kingdom

Category: Retail Leadership

Salary: 45,000 - 45,000 GBP / yearly

Full-time

Job Description

Dynamic retail leader with a passion for exceptional customer service, operational excellence, and team development to lead a large-format Garden Centre in Cheltenham.

Responsibilities

Lead and develop department managers across multiple categories including Gardening, Plants, Pets, Seasonal, and Leisure.
Drive sales, manage shrinkage, and achieve budgeted wage-to-sales ratios.
Oversee visual merchandising and seasonal changeovers in line with brand guidelines.
Create a culture of customer delight throughout the customer journey.
Foster a culture of trust, progression, and coaching.
Ensure a safe working environment through safety protocols and contractor management.

Qualifications

Proven experience managing a high-turnover, large-format retail store.
Commercially astute with strong IT skills.
Motivational and empathetic leader.
Excellent communicator and influencer.

Perks & Benefits

25% discount across most retail categories; 50% discount in the restaurant.
33 days holiday (including bank holidays).
Company pension & life cover.
Access to healthcare schemes (post-probation).
Free on-site parking.
Fun, collaborative, and supportive working culture.