Customer Success Manager (UK&I)

Medallia

Location: London, England, United Kingdom

Category: Customer Success

Salary: 50,000 - 80,000 GBP / yearly

Full-time

Job Description

Join Medallia as a Customer Success Manager to manage client relationships, drive product adoption, and ensure customer satisfaction. Work alongside internal teams to achieve overall success for clients.

Responsibilities

Contact and develop relationships with customers
Assess account health and create action plans
Collaborate with internal teams
Represent customer voice in meetings
Create reference-able customers

Qualifications

3+ years of customer-facing experience
Experience with SaaS solutions
Willingness to travel up to 50%
Excellent leadership and negotiation skills
Ability to handle challenging situations

Perks & Benefits

Benefits include competitive salary, health insurance, retirement plan, and professional development opportunities.

Why Join Us?

Join Medallia to be part of a diverse and inclusive workplace that values employee contributions and customer success.