Customer Experience Manager

Boots Opticians

Location: Nottingham, United Kingdom

Category: Customer Experience

Salary: 35,000 - 45,000 GBP / yearly

Full-time

Job Description

Exciting opportunity for a Customer Experience Manager at Boots Opticians in Nottingham. You will be responsible for enhancing customer journeys and experiences.

Responsibilities

Track, monitor, and analyze customer feedback and metrics
Communicate customer sentiment and opportunities to enhance customer experience
Lead enhancement initiatives and manage relationships with colleagues and partners
Produce visual presentations for key stakeholders
Conduct research to understand customer needs and preferences
Support the wider customer operations team

Qualifications

Customer-focused with a passion for enhancing customer experiences
Skilled in working with data and analytics
Detail-oriented and strong communicator
Highly organized and creative thinker

Perks & Benefits

Retirement savings plan
Annual bonus
Employee discounts
Enhanced maternity/paternity/adoption leave
Flexible benefits scheme
Access to counselling and support

Why Join Us?

We offer a range of benefits and flexibility to suit your needs. Join us to be part of a diverse and inclusive working environment.