Retail Supervisor

GO Outdoors

Location: Wolverhampton, England, United Kingdom

Category: Retail

Salary: 22,000 - 26,000 GBP / yearly

Full-time

Job Description

Join our team at GO Outdoors as a Retail Supervisor and be part of a company that is passionate about outdoor activities and providing the best equipment for customers.

Responsibilities

Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Qualifications

Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
Passionate about retail & hold a good understanding of the latest trends and competitors.
Previous experience of coaching and mentoring individuals.
Strong communication skills and attention to detail.
Promote JD Group values to internal and external stakeholders.

Perks & Benefits

Monthly discretionary bonus schemes.
Company discount of 25% off a large number of products in-store and online.
Exclusive deals and discounts from retail and hospitality businesses.
Access to counselling services and well-being advice.
Health cash plans and internal development courses.
Discounted Gym memberships and access to colleague networks.
Opportunities to volunteer and contribute to JD Foundation.
Employer engagement forums to help influence positive change.
Incremental Holiday Allowance.