Customer Care Team Manager at Dr. Martens - London, England Customer Care Team Manager - Dr. Martens

Customer Care Team Manager

Dr. Martens

Location: London, England, United Kingdom

Category: Customer Service

Salary: 40,000 - 60,000 GBP / yearly

Full-time

Job Description

Join Dr. Martens as a Customer Care Team Manager, leading a team of experts to deliver exceptional service across all channels.

Responsibilities

Lead, coach, and develop a high-performing team of Customer Care Experts
Drive team performance against key KPIs
Translate strategic goals into day-to-day action
Monitor performance data and customer feedback
Champion the customer and uphold standards of service excellence

Qualifications

At least 3 years' experience managing an operational team in customer service
Strong people leadership experience
Commercially aware and confident with KPIs
Problem-solver with a proactive mindset
Fluency in English

Perks & Benefits

Hybrid working (3 days in office)
Free pair of Docs
65% off all Docs
Private healthcare
2 paid volunteer days per year

Why Join Us?

Join a dynamic and ethical business with a diverse team that values individuality and growth.