Guest Service Manager

The Quays Hotel Sheffield

Location: Sheffield, England, United Kingdom

Category: Hospitality

Salary: 28,000 - 34,000 GBP / yearly

Full-time

Job Description

Join our team at The Quays Hotel Sheffield as a Guest Service Manager and be a part of delivering exceptional guest experiences.

Responsibilities

Supervise and lead the front desk team
Handle guest inquiries and concerns
Train and motivate staff
Collaborate with other departments
Manage reservations and room assignments
Address and resolve guest issues

Qualifications

Previous supervisory or managerial experience in hospitality
Exceptional interpersonal and communication skills
Strong problem-solving abilities
Customer-focused mindset
Proficiency in hotel management software

Perks & Benefits

Competitive salary
Pension
Free parking
Rewards & Recognition
Career growth opportunities
Employee discounts

Why Join Us?

If you are passionate about hospitality and delivering outstanding guest service, join us at The Quays Hotel Sheffield for a rewarding career journey.