Location: Milton Keynes, England, United Kingdom
Category: Hospitality
Salary: 25,000 - 35,000 GBP / yearly
Full-time
Join BaxterStorey as a Hospitality Supervisor and be part of a team that values exceptional experiences and creating unforgettable moments. Enjoy benefits such as holiday leave, training opportunities, and more.
Supervision and Training - recruit, train, and supervise hospitality staff. Set clear expectations and provide ongoing feedback to maintain a high level of performance
Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services
Previous experience in a Supervisory position with excellent people management skills
Passion for food and customer service
Organisational abilities with high attention to detail
Effective communication skills and ability to adapt to challenges
Customer-focused mindset with a passion for offering outstanding service
Knowledge of food safety and sanitation practices
28 days holiday including bank holidays plus birthday off
3 volunteering days
3 days grandparent leave
24 week?s enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on HAPI app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme
Join BaxterStorey and be part of a team that values creating beautiful spaces, exciting menus, and friendly teams. Build a career you are proud of while enjoying ongoing learning and development opportunities.