Customer Service Adviser - Homes

Advance Northumberland

Location: Ashington, England, United Kingdom

Category: Customer Service

Salary: 24,242 - 24,242 GBP / yearly

Full-time

Job Description

Join Advance Northumberland as a Customer Service Adviser for their Homes team, responsible for tenant enquiries and repairs. Be part of a diverse property investment & development business focused on economic growth and community regeneration.

Responsibilities

Act as first point of contact for tenant liaison enquiries.
Receive and process all reactive repair requests from tenants.
Liaise with tenants on planned and reactive repairs.
Provide holiday / absence cover for team members.

Qualifications

Excellent communication skills.
Ability to handle high volume of work.
Professional demeanor.

Perks & Benefits

Competitive salary.
Generous annual leave.
Employer pension contributions.
Financial benefits such as life assurance and employee referral scheme.
Wellbeing & Lifestyle Services.
Motoring benefits.

Why Join Us?

Join us at Advance Northumberland, where we value dedication, honesty, and collaboration. We care about our colleagues' wellbeing and offer a range of benefits to support a healthy and balanced lifestyle.