Customer Service Specialist - Claims Management

Davies

Location: Stoke-On-Trent, England, United Kingdom

Category: Customer Service

Salary: 22,000 - 28,000 GBP / yearly

Full-time

Job Description

Join Davies as a Customer Service Specialist in Claims Management in our Stoke office. Be the first point of contact for clients in moments that matter.

Responsibilities

Liaising with customers, insurers, suppliers, and colleagues nationwide
Analysing policies for claim coverage and processing strategies
Keeping policyholders informed about claim progress
Setting up new claims, appointing contractors, updating internal systems
Issuing payments and arranging settlements
Ensuring compliance with requirements
Contributing to team success and business growth

Qualifications

Customer-Centric Approach
Thriving in Fast-Paced Environments
Attention to Detail
Proactive Attitude
Numeracy, Literacy, and IT skills
Adaptability

Perks & Benefits

Career & Purpose with Davies Innovation Lab, Leadership training, and more
Environmental & Social initiatives
Financial Health benefits including pension, life assurance, and more
Mental, Physical & Emotional Wellbeing support such as discounts, flexible working, and more

Why Join Us?

Join us for a rewarding career with opportunities for growth, learning, and holistic support.