Customer Service Advisor

UK Parliament

Location: London, England, United Kingdom

Category: Customer Service

Salary: 29,150 - 32,750 GBP /

Full-time

Job Description

Join UK Parliament as a Customer Service Advisor to provide first-class customer service within the Parliamentary Contact Centre. Assist with phone calls, emails, and in-person inquiries.

Responsibilities

Act as the first point of contact for providing first-class customer service to external and internal customers via telephone and in-person information points.
Ensure highest service standards are followed, providing prompt, friendly, accurate, and helpful service with a first-time resolution where possible.
Answer priority calls from Members of both Houses and their staff, resolving queries on a wide range of subjects.

Qualifications

Experience in a call handling environment.
Customer-focused with a can-do approach.
Ability to work with a wide range of customers in a professional manner.
Comfortable working within a team and upholding values of equality, diversity, and inclusion.

Perks & Benefits

30 days annual leave, increasing to 35 days after the first full leave year.
Civil Service pension with an average employer contribution of 28.97%.
Access to training and development.
Flexible working options.

Why Join Us?

Join a unique and rewarding career at the heart of the UK's democratic system. Be part of a team that enables the day-to-day running of the House of Commons, House of Lords, and Joint Departments.