Customer Experience Executive

London Square

Location: Uxbridge, England, United Kingdom

Category: Customer Service

Salary: 30,000 - 45,000 GBP / yearly

Full-time

Job Description

Join London Square as a Customer Experience Executive responsible for managing the end-to-end customer journey and ensuring high customer satisfaction.

Responsibilities

Manage customer journey from reservation to post-handover support
Enhance customer satisfaction and brand loyalty
Encourage referrals and maintain consistent communication
Liaise with various teams to address customer needs
Collect feedback and implement changes to enhance customer experience
Drive Net Promoter Score and support post-handover care

Qualifications

Empathy and strong communication skills
Commitment to service quality
Detail-oriented and time management skills
Interpersonal skills and knowledge of housebuilding processes
Team collaboration and ability to prioritize tasks

Perks & Benefits

Competitive compensation package
Group Pension Scheme and Life Insurance
25 days holiday plus bank holidays
Bupa Dental Cover and other benefits

Why Join Us?

London Square offers a work-life balance and a range of benefits to ensure your wellbeing and happiness. Join us for an exciting and rewarding career!