Compliance Assistant / Complaints Handler at wkLoop - Manchester, Compliance Assistant / Complaints Handler - wkLoop

Compliance Assistant / Complaints Handler

wkLoop

Location: Manchester, United Kingdom

Category: Insurance

Salary: 25,000 - 35,000 GBP / yearly

Full-time

Job Description

Join our team as a Compliance Assistant / Complaints Handler with a focus on regulatory compliance and customer service in the insurance industry.

Responsibilities

Assist in handling and monitoring customer complaints to ensure regulatory compliance.
Monitor third-party claims providers to ensure adherence to regulatory requirements.
Conduct reviews of customer interactions, policy files, and marketing materials to ensure compliance.
Support the compliance team in tracking key metrics and preparing reports.
Engage with various teams to ensure best practices are followed.

Qualifications

Previous experience in a compliance, complaints, or monitoring role within financial services or insurance.
Knowledge of FCA regulations related to personal lines insurance is highly desirable.
Strong attention to detail and analytical problem-solving skills.
Excellent communication and collaboration abilities.