Location: Newcastle, United Kingdom
Category: Customer Service
Salary: 23,000 - 24,000 GBP / yearly
Full-time
Join our team as a Customer Service Advisor at a UK High Street Bank office in Newcastle. This role involves handling banking service calls and providing assistance to customers using relevant tools and systems.
Responsible for answering banking service calls and undergoing 2-3 weeks of training.
Answers contacts promptly and professionally.
Log/Validate all contacts on the provided case/call logging system.
Resolve customer queries using relevant tools and systems.
Manage end-to-end all contacts logged, providing regular updates to customers on ticket status.