IFR Support Officer

wkLoop

Location: Chester, United Kingdom

Category: Administration

Salary: 25,000 - 30,000 GBP / yearly

Full-time

Job Description

Join our team as an IFR Support Officer and be responsible for providing operational support to the IFR Management Team. Access training and development opportunities and work in a collaborative environment.

Responsibilities

Supporting the development and implementation of effective administration systems and processes to support robust service delivery.
Participating in projects which enhance service provision.
Conducting Prior Approval and Individual Funding Request (IFR) activity in accordance with relevant policies, procedures and regulations including contractual agreements.
Commensurate with the Support Officer role, undertaking specific tasks to enable the appropriate assessment of requests received against ICB clinical policies.
Providing a full range of business support services for the wider team, including managing diaries, taking minutes, arranging meetings, preparing panel documentation for full panels and IFR appeals panels.
Supporting the arrangements for Prior Approval and IFR related meetings and panels, including the preparation and timely dissemination of routine correspondence, documentation and paperwork.
Attending and supporting the efficacy of meetings as required, for the purpose of taking and accurately transcribing notes/minutes of discussions, decisions and actions.
Supporting processes for dealing with correspondence/enquiries to the team e.g. letters, queries, Freedom of Information (FOI) requests or complaints relating to funding requests along with the collation of responses.
Supporting and overseeing the recording of all cases and supporting information to ensure the integrated Case Management system is accurate and updated in a timely manner.
Supporting the preparation and upkeep of up to date work instructions and standard operating procedures for all related areas of work.
Receiving telephone calls, emails, and verbal enquiries both internally and externally including from patients and taking appropriate action.
Ensuring that queries are dealt with promptly in the delivery of an effective service.
Providing advice and guidance regarding the IFR or Prior Approval processes and ICB Commissioning Policies as relevant and in line with Policy and Procedures.
Supporting and undertake audits as and when required.
Liaising with colleagues, ICB representatives, patients, clinicians and other professionals, internal and external to the CSU, as and when required, in line with Policies and Procedures to ensure effective and efficient administration of agreed processes.

Qualifications

Previous experience in administration roles.
Excellent communication skills.
Ability to work effectively in a fast-paced environment.
Attention to detail and strong organizational skills.
Understanding of data protection regulations.
Knowledge of clinical policies is a plus.

Perks & Benefits

Access to training and development, collaborative work environment, benefits of working for the NHS, opportunity for personal development and skill enhancement.

Why Join Us?

Join our team to be part of something special. We value learning and encourage continuous growth within the organization. You will have the opportunity to align your personal aspirations with corporate objectives and contribute to enhancing service provision.