Senior Customer Success Manager

Optimizely

Location: London, England, United Kingdom

Category: Customer Success

Salary: 50,000 - 80,000 GBP / yearly

Full-time

Job Description

The Senior Customer Success Manager at Optimizely is responsible for driving customer success, leading renewals, creating qualified upsell leads, and overall relationship management within the assigned client base.

Responsibilities

Actively prospect and grow existing customers recurring revenue within the customer base
Up-sell Education and Expert Services and Cross-sell additional products
Achieve and exceed sales objectives within defined accounts and assigned territory
Engage, strategize, and cultivate deep relationships with senior level executives at client companies
Manage renewal pipeline and provide timely and accurate forecast reports

Qualifications

More than 5 years of experience working in a client-facing environment
Fluency in Arabic or Dutch is a plus
Demonstrated success using solid oral and written communication and presentation skills
Knowledge of CRM tools such as Salesforce and Gainsight

Perks & Benefits

Competitive salary and benefits package
Opportunity for career growth and development
Diverse and inclusive workplace culture
Dynamic and collaborative team environment

Why Join Us?

Join Optimizely and become part of a company that's empowering people to unlock their digital potential. Our innovative approach to marketing and product optimization offers a unique opportunity for growth and success in the industry.