Home Broadband Product & CX Manager

Vodafone UK

Location: London, England, United Kingdom

Category: Product Management

Salary: 0 - 0 GBP / yearly

Full-time

Job Description

Join Vodafone UK as a Home Broadband Product & CX Manager, responsible for enhancing the Network & Connectivity experience for customers.

Responsibilities

Accountability for end-to-end network & connectivity experience
Define strategy and own delivery across business units
Manage stakeholders and collaborate effectively
Analyze performance and report findings
Drive ongoing improvement roadmap
Manage supplier performance
Support response to operational risks and issues
Own customer journeys and experience

Qualifications

Highly self-motivated individual
Technical understanding of broadband connectivity
Experience working with external partners
Ability to think big-picture and engage with detail
Experience delivering change in a complex organization

Perks & Benefits

Excellent remuneration and bonus package
Up to 28 days holiday entitlement
Extensive benefits package including employee discounts and pension plan
Top-of-the-range learning and development tools
Market-leading parental leave policies

Why Join Us?

At Vodafone UK, we believe in creating a workplace where everyone can thrive. We actively encourage diversity and offer opportunities for individuals with disabilities through our inclusive hiring practices. Join us to be a part of a team that values every contribution.