Location: Coventry, England, United Kingdom
Category: Customer Service
Salary: 22,000 - 28,000 GBP / yearly
Full-time
Join Orbit as a Customer Care Advisor and help provide excellent customer service to our customers. Work in a supportive environment where you can make a difference and grow.
Own the Customer journey - take responsibility for resolving issues and ensuring smooth resolution.
Communicate Proactively - keep customers and colleagues updated in a timely manner.
Collaborate for Success - work with teams across Orbit and externally to ensure a positive experience.
Champion Accurate Data - be meticulous and accurate in updating customer records.
Proven experience in delivering excellent customer service.
Ability and desire to learn and develop housing knowledge.
Interpersonal skills and effective communication via phone, email, and web chat.
Flexibility to work shifts between 8am and 8pm.
Proficient IT skills and active listening skills.
Flexible working opportunities.
Training programmes and professional qualifications.
Development journeys for leaders.
Inclusive benefits and wellbeing programmes.
Join Orbit for a rewarding experience where you can thrive.
Opportunities for growth and development.
Make a difference in people's lives with a values-driven organization.